Jeffr | 2022-09-29 13:27:25 UTC | #1
I am using the PresenceAPI to set the users presence, when I set them ON_QUEUE I often get there presence set as BUSY and a 409 error :
body: Object code: "presenceservice.conflict" contextId: "7d70081b-bf20-4ea7-9106-ad305276faa3" details: [] (0) errors: [] (0) message: "A previous update request has not yet completed" messageParams: {} status: 409
There seems no rhyme or reason as regardless of how long I wait between changing the presence.
Thoughts?
Jerome.Saint-Marc | 2022-09-30 16:26:52 UTC | #2
Hello,
Please open a ticket with Genesys Cloud Customer Care to investigate. We can't investigate/do not have access to customer data from this forum.
Regards,
system | 2022-10-31 16:27:06 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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