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  • 1.  Press any key

    Posted 06-26-2019 15:26
    No replies, thread closed.
    Hello,

    I was wondering if there's an option within Architect or something that would allow any key pressed to route a call within an IVR to get to a specific queue, or would I have to set everything option up to point to the same queue ? is this possible ?
    #Routing(ACD/IVR)

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    Greg Klich
    Financial Debt Recovery
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  • 2.  RE: Press any key

    Posted 06-26-2019 15:40
    No replies, thread closed.
    You can set the default menu choice to a menu choice or task that does the transfer to ACD.  The default menu choice is taken if the user does not make a valid selection after the # of times to repeat the menu has been exceeded.  The default # of times is 3.  If you want the user to immediately go to a queue instead of repeating, set the # of times to repeat to 0.  

    https://help.mypurecloud.com/articles/menu-action/
    ​​​

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    Melissa Bailey
    Genesys - Employees
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    Original Message


  • 3.  RE: Press any key

    Posted 06-26-2019 15:55
    No replies, thread closed.
    wow I can't believe I didn't think about that....

    Thank you!

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    Greg Klich
    Financial Debt Recovery
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    Original Message


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