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  • 1.  Prevent Skipping an Audio Prompt

    Posted 10-14-2019 12:32
    No replies, thread closed.
    Hello,

    When a wav. file is played, if you type any button, the audio message is skipped.

    Would it be possible to prevent this action, to let the customer listen to the whole message in architect ?

    Best regards,
    #Implementation
    #Routing(ACD/IVR)

    ------------------------------
    Charaf Eddine Chemlal
    Dimension Data France
    ------------------------------


  • 2.  RE: Prevent Skipping an Audio Prompt

    Posted 10-14-2019 13:03
    No replies, thread closed.
    Turn barge in off in the audio message.
    https://help.mypurecloud.com/articles/about-barge-in-options/

    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Prevent Skipping an Audio Prompt

    Posted 10-14-2019 13:07
    No replies, thread closed.
    Thank you @Melissa Bailey​

    ------------------------------
    Charaf Eddine Chemlal
    Dimension Data France
    ------------------------------

    Original Message


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