Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Prevent supervisors deactivate/activate agents from queues

  Thread closed by the administrator, not accepting new replies.

  • 1.  Prevent supervisors deactivate/activate agents from queues

    Posted 09-17-2019 16:11
    No replies, thread closed.
    Right now, the supervisors have access to activate/deactivate their own queues as well as the agents queues.  Is there a way to allow supervisors to activate/deactivate their own queues and not the agents?
    #SystemAdministration

    ------------------------------
    Edward Wu
    BANK OF HAWAII
    ------------------------------


Related Content