Genesys Cloud - Main

Is there a location where we can preview the available Male/Female TTS Voice selections that Purecloud has to offer? I am counting roughly 20 available selections to choose from and would like to be able to hear each one without having to go in and change the IVR each time.

Thank you,

Eric
#ArchitectureandDesign
#Routing(ACD/IVR)
#Unsure/Other

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Eric Allen
Vervent, Inc.
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For the voices from the Genesys TTS engine, sorry you have to change the IVR each time to hear a different voice.  If you're using a 3rd party TTS engine, they usually have a website that lets you sample the voices.  For example https://aws.amazon.com/polly/ or https://cloud.google.com/text-to-speech

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Melissa Bailey
Genesys - Employees
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@Melissa Bailey Thank you for the information. I found that there is a Product Idea lab for this so I voted on it.

Genesys Cloud Ideas Lab

Aha		remove preview
Genesys Cloud Ideas Lab View this on Aha >

Thank you,

Eric​

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Eric Allen
Vervent, Inc.
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Original Message:
Sent: 08-30-2021 10:20
From: Melissa Bailey
Subject: Preview available TTS Voice selections

For the voices from the Genesys TTS engine, sorry you have to change the IVR each time to hear a different voice.  If you're using a 3rd party TTS engine, they usually have a website that lets you sample the voices.  For example https://aws.amazon.com/polly/ or https://cloud.google.com/text-to-speech

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Melissa Bailey
Genesys - Employees
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