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  • 1.  Preview Campaign- Caller ID

    Posted 04-17-2025 10:35
    No replies, thread closed.

    Hi Everyone,

    Is there a possibility to display People Workphone DID instead of campaign Caller ID while using Preview Campaign with Agent Owned Column.

    Regards,
    Arpit Arora


    #Outbound

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    Arpit Arora
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  • 2.  RE: Preview Campaign- Caller ID
    Best Answer

    Posted 04-17-2025 16:41
    No replies, thread closed.

    Hello Arpit,

    If you have the Trunk set to Call Source (Queue/Campaign/User DID) in the Prioritized Caller Selection and you remove the Caller ID for the outbound campaign, it should pass along the agent's DID for the Caller ID info.



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    Jason Kleitz
    Online Community Manager/Moderator
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