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  • 1.  Preview Dialer Calls (End Preview Timeout)

    Posted 10-02-2018 15:36
    No replies, thread closed.
    Does anyone know if there is a way to force the "End Preview" to timeout at the end of a Preview Dialer call? We have issues where agents are completing the calls, ending the call, entering the Wrap Code, but forgetting to click on "End Preview".

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    Angelia Harper
    Avtex
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  • 2.  RE: Preview Dialer Calls (End Preview Timeout)

    Posted 11-10-2020 06:50
    No replies, thread closed.
    Hi Angelia,

    Did you ever get an answer to this?

    Thanks Luke

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    Luke Mitchell
    Conn3ct
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    Original Message


  • 3.  RE: Preview Dialer Calls (End Preview Timeout)

    Posted 11-09-2022 05:02
    No replies, thread closed.
    Hi Angelia

    Did you get any feedback on your question? 

    regards
    Michelle

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    Kind regards

    Michelle Naidoo
    Altron Systems Integration
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    Original Message


  • 4.  RE: Preview Dialer Calls (End Preview Timeout)

    Posted 11-09-2022 05:36
    No replies, thread closed.
    Hi Michelle,

    I do not believe it is currently possible to automatically end a preview.  This is similar to callbacks which I know currently has a new feature in beta.  Not sure if the plan is to include this option for preview calls too?

    https://genesyscloud.ideas.aha.io/ideas/INB-I-1330

    Thanks Luke

    ------------------------------
    Luke Mitchell
    Connect
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    Original Message


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