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  • 1.  Preview Dialling - Attempt Controls

    Posted 05-14-2019 04:41
    No replies, thread closed.
    Hi All,

    Is there a way to assign Attempt Controls to a Preview Campaign?

    I can't see how an agent can Wrap Up a Preview Campaign call with the likes of Answering Machine, Busy or No Answer and follow Attempt Controls.

    The Attempt Control drop down is only available when using the other campaign types.

    Thanks in advance,
    #Outbound

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    Craig Stevenson
    https://www.linkedin.com/in/craig-stevenson-contact-centre-cx-specialist-b5249996/

    QPC UK
    https://www.linkedin.com/company/qpc/
    ------------------------------


  • 2.  RE: Preview Dialling - Attempt Controls

    Posted 05-15-2019 09:37
    Edited by George Ganahl 05-15-2019 09:50
    No replies, thread closed.
    https://community.genesys.com/communities/community-home/digestviewer/viewthread?MessageKey=53007b99-994a-4ac0-bbd0-8e18cdcb94d3&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4



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    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
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    Original Message


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