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  • 1.  Primary Contact Numbers

    Posted 28 days ago

    Is it possible to not have a primary contact number ?. I have a customer who has Teams and it would appear that in the supervisors contact details that the primary number is defaulting to their teams number and this cannot be changed. This means that when the supervisor active listens the call it goes into Teams and not the webRTC phone. Is there anyway that we can de-select the Teams number as primary and not have a primary number at all ?.


    Richard Craig
    British Telecommunications PLC

  • 2.  RE: Primary Contact Numbers

    Posted 28 days ago

    The Teams SCIM should not change the default phone for the users.  I would make sure you have the default phone in the phone tab for the user is set to the WebRTC phone.  Are they logging into their Team phones or WebRTC?

    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects

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