Genesys Cloud - Main

Is it possible to not have a primary contact number ?. I have a customer who has Teams and it would appear that in the supervisors contact details that the primary number is defaulting to their teams number and this cannot be changed. This means that when the supervisor active listens the call it goes into Teams and not the webRTC phone. Is there anyway that we can de-select the Teams number as primary and not have a primary number at all ?.

#ArchitectureandDesign
#Telephony

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Richard Craig
British Telecommunications PLC
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The Teams SCIM should not change the default phone for the users.  I would make sure you have the default phone in the phone tab for the user is set to the WebRTC phone.  Are they logging into their Team phones or WebRTC?

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 06-14-2024 04:26
From: Richard Craig
Subject: Primary Contact Numbers

Is it possible to not have a primary contact number ?. I have a customer who has Teams and it would appear that in the supervisors contact details that the primary number is defaulting to their teams number and this cannot be changed. This means that when the supervisor active listens the call it goes into Teams and not the webRTC phone. Is there anyway that we can de-select the Teams number as primary and not have a primary number at all ?.

#ArchitectureandDesign
#Telephony

------------------------------
Richard Craig
British Telecommunications PLC
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