Genesys Cloud - Main

Maybe a simple question. We're desperate for a new Primary Presence or two within Genesys Cloud, but it seems like we might only be able to add secondary. Are we looking properly, or is that truly the case?Thank you! 

#DigitalChannels

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Daniel Pisani
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Hi Daniel,

You are correct and only additional secondary presences can be created at this time.  There is an idea on the Genesys Cloud Product Ideas lab: Custom Primary Statuses that I would recommend voting on and adding your use case for consideration by the product team.

Maybe a simple question. We're desperate for a new Primary Presence or two within Genesys Cloud, but it seems like we might only be able to add secondary. Are we looking properly, or is that truly the case?Thank you! 

#DigitalChannels

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Daniel Pisani
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