Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Primary Presence - Add New?

    Posted 10-23-2025 17:18
    Edited by Daniel Pisani 10-23-2025 17:18
    No replies, thread closed.

    Maybe a simple question. We're desperate for a new Primary Presence or two within Genesys Cloud, but it seems like we might only be able to add secondary. Are we looking properly, or is that truly the case?Thank you! 


    #DigitalChannels

    ------------------------------
    Daniel Pisani
    ------------------------------



  • 2.  RE: Primary Presence - Add New?
    Best Answer

    Posted 10-24-2025 04:55
    No replies, thread closed.

    Hi Daniel,

    You are correct and only additional secondary presences can be created at this time.  There is an idea on the Genesys Cloud Product Ideas lab: Custom Primary Statuses that I would recommend voting on and adding your use case for consideration by the product team.



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



  • 3.  RE: Primary Presence - Add New?

    Posted 10-24-2025 09:51
    No replies, thread closed.

    Thank you for confirming. I've added my comment and vote that idea. 



    ------------------------------
    Daniel Pisani
    ------------------------------

    Original Message


Related Content