You are not going to find a way in Genesys to do this. First, the APIs are not great with attachments and file manipulation. Second, being a web service, connecting to a printer will be challenging. I suggest you look at something in Office 365 or maybe some sort of document management system that Genesys does have for storing documents.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 08-08-2025 09:43
From: GREGORY GUILLIERE
Subject: Print mail and attachments
Hi guys, I wish to print the email and attachments received from the tool without uploading them. I wish to do as in Outlook. thank
#Omni-ChannelDesktop/UserInterface
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GREGORY
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