Thank you Paul for your answer !
I get it, do you confirm that the only possibilty to higher the priority of a given number is in Architect by evolving a given call flow ?
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Guilhem Ducournau
ADENES
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Original Message:
Sent: 04-04-2023 11:25
From: Paul Simpson
Subject: Prioritize a number
Actually, you don't prioritize queues, you prioritize interactions.
There is nothing to stop you assigning calls to (or from) a particular number a higher (or lower) priority than others. How you do it depends a bit on your overall objective.
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Paul Simpson
Eventus Solutions Group
Original Message:
Sent: 04-04-2023 08:32
From: Guilhem Ducournau
Subject: Prioritize a number
Hello everyone,
I know that it is possible to prioritize one queue over another. Is it possible de do the same with a incoming number over another ?
Thank you a lot for your help and answer !
Guilhem
#Routing(ACD/IVR)
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Guilhem Ducournau
ADENES
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