nrajan | 2020-02-19 23:12:15 UTC | #1
Here's our current process:
- Caller enters Flow
- Flow has screen pop action => it is a "static" script with only plain text e.g. all it says is "Hello World" (therefore no input variable, url, etc).
- Caller makes it to queue (e.g. in queue flow)
- User is available to interact, phone call comes in
- User answers
- External Contact Profile pops up
- Deselect / or click away from External Contact Profile to see the "Hello World" from the script
Is there any way to prioritize the script for when the user/agent answers the call? We want to eliminate that 7th step. We don't want a new tab or window, and the screen pop script is more flexible (we can even include the profile info in the script).
tim.smith | 2020-02-20 21:38:30 UTC | #2
Questions about the UI's behavior or general PureCloud configuration are better suited for the PureCloud Community Forum or opening a case with PureCloud Care. This forum is specific to APIs and customizations.
nrajan | 2020-02-21 19:09:36 UTC | #3
Any developer who winds up here, the answer was very simple:
https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=2c094747-8af7-47a0-9fd8-fae469330b7e&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer&ReturnUrl=%2fcommunities%2fcommunity-home1%2fdigestviewer%3fcommunitykey%3dbab95e9c-6bbe-4a13-8ade-8ec0faf733d4%26tab%3ddigestviewer
There is unfortunately no way to force all users to use the right-justified column setting for the interaction UI.
system | 2020-03-23 19:09:40 UTC | #4
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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