Genesys Cloud - Main

Can anyone help me understand the purpose or impact of AgentIndicated in the Prioritized Caller Selection on the External Trunks? What does it do exactly? This is not documented anywhere that I can find. 

Hello Shelby,

I had to check on that internally. From what I found, our development team is looking to add a new feature but it's not available yet. Part of that new feature has been delayed but the option to choose it was accidentally included. I don't have an ETA of when the feature will be fully available but be sure to keep an eye on the Release Notes page for updates.

Can anyone help me understand the purpose or impact of AgentIndicated in the Prioritized Caller Selection on the External Trunks? What does it do exactly? This is not documented anywhere that I can find. 

@Jason Kleitz can you tell us more about what this feature may do? It may help solve an issue. Thanks!

Hello Shelby,

I had to check on that internally. From what I found, our development team is looking to add a new feature but it's not available yet. Part of that new feature has been delayed but the option to choose it was accidentally included. I don't have an ETA of when the feature will be fully available but be sure to keep an eye on the Release Notes page for updates.

Can anyone help me understand the purpose or impact of AgentIndicated in the Prioritized Caller Selection on the External Trunks? What does it do exactly? This is not documented anywhere that I can find. 

@Jason Kleitz can you tell us more about what this feature may do? It may help solve an issue. Thanks!

Hello Shelby,

I had to check on that internally. From what I found, our development team is looking to add a new feature but it's not available yet. Part of that new feature has been delayed but the option to choose it was accidentally included. I don't have an ETA of when the feature will be fully available but be sure to keep an eye on the Release Notes page for updates.

Can anyone help me understand the purpose or impact of AgentIndicated in the Prioritized Caller Selection on the External Trunks? What does it do exactly? This is not documented anywhere that I can find. 

Same here. I came to the Community to try to figure out what that option does since it sounds like it may also help solve an issue for us. I don't have any insider information, but I think it could possibly be related to this idea. It has a lot of votes and says it's 'In Development'.

@Jason Kleitz can you tell us more about what this feature may do? It may help solve an issue. Thanks!

Hello Shelby,

I had to check on that internally. From what I found, our development team is looking to add a new feature but it's not available yet. Part of that new feature has been delayed but the option to choose it was accidentally included. I don't have an ETA of when the feature will be fully available but be sure to keep an eye on the Release Notes page for updates.

Can anyone help me understand the purpose or impact of AgentIndicated in the Prioritized Caller Selection on the External Trunks? What does it do exactly? This is not documented anywhere that I can find. 

Tracking everything through in the back end, I'd say that is a real good guess...

Same here. I came to the Community to try to figure out what that option does since it sounds like it may also help solve an issue for us. I don't have any insider information, but I think it could possibly be related to this idea. It has a lot of votes and says it's 'In Development'.

@Jason Kleitz can you tell us more about what this feature may do? It may help solve an issue. Thanks!

Hello Shelby,

I had to check on that internally. From what I found, our development team is looking to add a new feature but it's not available yet. Part of that new feature has been delayed but the option to choose it was accidentally included. I don't have an ETA of when the feature will be fully available but be sure to keep an eye on the Release Notes page for updates.

Can anyone help me understand the purpose or impact of AgentIndicated in the Prioritized Caller Selection on the External Trunks? What does it do exactly? This is not documented anywhere that I can find. 

@Zach Brettnacher might you have any insight to share?

Tracking everything through in the back end, I'd say that is a real good guess...

Same here. I came to the Community to try to figure out what that option does since it sounds like it may also help solve an issue for us. I don't have any insider information, but I think it could possibly be related to this idea. It has a lot of votes and says it's 'In Development'.

@Jason Kleitz can you tell us more about what this feature may do? It may help solve an issue. Thanks!

Hello Shelby,

I had to check on that internally. From what I found, our development team is looking to add a new feature but it's not available yet. Part of that new feature has been delayed but the option to choose it was accidentally included. I don't have an ETA of when the feature will be fully available but be sure to keep an eye on the Release Notes page for updates.

Can anyone help me understand the purpose or impact of AgentIndicated in the Prioritized Caller Selection on the External Trunks? What does it do exactly? This is not documented anywhere that I can find. 

@David Van Milligan can assist!

------------------------------
Zach Brettnacher
VP, Product Management

Original Message:
Sent: 10-06-2025 14:29
From: George Ganahl
Subject: Prioritized Caller Selection

@Zach Brettnacher might you have any insight to share?

------------------------------
George Ganahl GCCX-AI, GCP, GCSME
Technical Adoption Champion
Genesys
2024 Community Member of the Year

Original Message:
Sent: 10-06-2025 14:27
From: George Ganahl
Subject: Prioritized Caller Selection

Tracking everything through in the back end, I'd say that is a real good guess...

------------------------------
George Ganahl GCCX-AI, GCP, GCSME
Technical Adoption Champion
Genesys
2024 Community Member of the Year

Original Message:
Sent: 10-03-2025 11:47
From: Dave Halderman
Subject: Prioritized Caller Selection

Same here. I came to the Community to try to figure out what that option does since it sounds like it may also help solve an issue for us. I don't have any insider information, but I think it could possibly be related to this idea. It has a lot of votes and says it's 'In Development'.

------------------------------
Dave Halderman
Business Analyst

Original Message:
Sent: 09-19-2025 11:28
From: Rusty Lockett
Subject: Prioritized Caller Selection

@Jason Kleitz can you tell us more about what this feature may do? It may help solve an issue. Thanks!

------------------------------
Rusty Lockett
Director, Implementation Services

Original Message:
Sent: 08-12-2025 14:08
From: Jason Kleitz
Subject: Prioritized Caller Selection

Hello Shelby,

I had to check on that internally. From what I found, our development team is looking to add a new feature but it's not available yet. Part of that new feature has been delayed but the option to choose it was accidentally included. I don't have an ETA of when the feature will be fully available but be sure to keep an eye on the Release Notes page for updates.

------------------------------
Jason Kleitz
Online Community Manager/Moderator

Original Message:
Sent: 08-12-2025 13:41
From: Shelby Cronk
Subject: Prioritized Caller Selection

Can anyone help me understand the purpose or impact of AgentIndicated in the Prioritized Caller Selection on the External Trunks? What does it do exactly? This is not documented anywhere that I can find. 

#Telephony

------------------------------
Shelby Cronk
------------------------------

Same here. I came to the Community to try to figure out what that option does since it sounds like it may also help solve an issue for us. I don't have any insider information, but I think it could possibly be related to this idea. It has a lot of votes and says it's 'In Development'.

@Jason Kleitz can you tell us more about what this feature may do? It may help solve an issue. Thanks!

Hello Shelby,

I had to check on that internally. From what I found, our development team is looking to add a new feature but it's not available yet. Part of that new feature has been delayed but the option to choose it was accidentally included. I don't have an ETA of when the feature will be fully available but be sure to keep an eye on the Release Notes page for updates.

Can anyone help me understand the purpose or impact of AgentIndicated in the Prioritized Caller Selection on the External Trunks? What does it do exactly? This is not documented anywhere that I can find.