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  • 1.  Prioritizing Outbound calls over customer callbacks

    Posted 03-07-2025 10:22
    No replies, thread closed.

    I have seen an article on prioritising inbound calls over callbacks from back in 20212 but wondered if it was possible to prioritise outbound calls over callbacks. Customer leads need to be prioritised over any callbacks.


    #Outbound

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    richard craig
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  • 2.  RE: Prioritizing Outbound calls over customer callbacks
    Best Answer

    Posted 03-07-2025 12:07
    No replies, thread closed.

    Hi Richard, 

    I think it depends on how you are making the outbound calls, I found a link to a similar question from a few years ago that might help. Priority outbound calls / scheduled callbacks 



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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