Genesys Cloud - Main

In our current solution, we have the ability to prioritize a call coming in from a specific internal extension such that it always goes to the front of the queue and is answered by the next available agent.  Is there a way to do that in the Genesys solution?
#ArchitectureandDesign

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Nick Kieffer
Simmons Bank
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The transfer to acd action has a priority field you can set.

https://help.mypurecloud.com/articles/transfer-acd-action/

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Melissa Bailey
Genesys - Employees
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Original Message:
Sent: 10-24-2022 16:48
From: Nick Kieffer
Subject: Priority Call Routing

In our current solution, we have the ability to prioritize a call coming in from a specific internal extension such that it always goes to the front of the queue and is answered by the next available agent.  Is there a way to do that in the Genesys solution?
#ArchitectureandDesign

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Nick Kieffer
Simmons Bank
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