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  • 1.  Priority on ring group calls?

    Posted 07-11-2020 22:19
    No replies, thread closed.
    I understand this is what ACD and queues are for, but has anybody figure out a way to add a priority to calls entering a ring group?

    I have a use case where I have calls sitting in a virtual (no agents) queue, and every 10 seconds it tries a ring group.  The problem is the first call that gets an answer in a ring group gets their call delivered, even if they were "waiting' In that virtual queue for longer.
    #Ask Me Anything (AMA)
    #Routing(ACD/IVR)
    #Telephony
    #Unsure/Other

    ------------------------------
    Vaun McCarthy
    NTT New Zealand Limited
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  • 2.  RE: Priority on ring group calls?

    Posted 07-13-2020 04:26
    No replies, thread closed.
    Hi Vaun,

    You can have a conditional forwarding to transfer the call only if:

    Call.PositionInQueue == 1

    ------------------------------
    Paulo Mesquita
    Spark NZ Trading
    ------------------------------

    Original Message


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