Hi Katie,
Did you manage to resolve this? I can't see a specific permission for the comments.
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 05-22-2025 13:35
From: Katie McCormack
Subject: Private / Evaluator Comments Gone In Evaluation Scoring
We recently setup a company that we acquired on Genesys and in the last few weeks with call evaluations. As of yesterday, when doing evaluations, they had the below comment sections within the scoring section, and today it only says overall comments. Is anyone else seeing this? Or know why it would happen? We checked permissions with other teams, and they all have the options shown below.
#PerformanceViews
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Katie McCormack
manager
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