Hello Miguel,
Sorry for the late response, I missed your reply.
Based on your need. I believe you can set the campaign rules to achieve this.
In your campaign configuration, you can create a post-contact rule with the following settings:
trigger: after the message is sent ( when status is OUTBOUND-MESSAGE-SENT)
Action: "Mark Contact address as uncontactable"
This should mark the contact whatsapp address as uncontactable after the message has been sent.
Hope this helps!
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Cameron
Online Community Manager/Moderator
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Original Message:
Sent: 06-04-2025 16:04
From: Miguel L. Portugues
Subject: Problem with outgoing WhatsApp calls marking contacts as uncallable after they have already been contacted.
Hi, what I need is to mark the contact as unreachable once the WhatsApp message has been sent. Just like you can use rules to mark the contact or number as unreachable, you can use the same rules to mark the contact or number as unreachable. The same applies to WhatsApp. Otherwise, if someone stops and restarts the campaign, the WhatsApp messages are sent again to all members of the contact list.
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Miguel L. Portugues
Original Message:
Sent: 06-04-2025 08:57
From: Cameron Tomlin
Subject: Problem with outgoing WhatsApp calls marking contacts as uncallable after they have already been contacted.
Hello Miguel,
You might want to play with the WhatsApp internal DNC list. I think "Contactable via WhatsApp" is just showing that the customer can be contacted via WhatsApp.
Cheers,
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Cameron
Online Community Manager/Moderator
Original Message:
Sent: 06-04-2025 01:40
From: Miguel L. Portugues
Subject: Problem with outgoing WhatsApp calls marking contacts as uncallable after they have already been contacted.
Hi, I'm using WhatsApp sending campaigns, and I'm having a problem. I don't see how to mark WhatsApp messages as unreachable. In other words, I start the campaign and the WhatsApp messages are sent correctly. The contact changes the "Last Result" column to OUTBOUND-MESSAGE-SENT, but the "Contactable via WhatsApp" column remains set to true, and the "Contactable via WhatsApp" column remains set to true. I'm not seeing how to control these columns in the rules to mark contacts as uncontactable. Could you help me right now? If I start the campaign, will it send the WhatsApp message to all contacts on the list again? Thanks.
#Outbound
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Miguel L. Portugues
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