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Problems pasting images into emails since this week's new feature release was pushed (2/3 - 2/5/2025)

  • 1.  Problems pasting images into emails since this week's new feature release was pushed (2/3 - 2/5/2025)

    Posted 02-05-2025 17:16

    Has anyone experienced an issue with cutting and pasting images into emails since this week's new feature push? When we now paste a supported image cut from another email into a new email only a thumbnail is displayed not the actual image. Thanks in advance for any problem confirmations or work arounds. 



    ------------------------------
    John Greer
    Call Center System Administrator
    Aftermarket Services
    Smiths Detection Inc.
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  • 2.  RE: Problems pasting images into emails since this week's new feature release was pushed (2/3 - 2/5/2025)

    Posted 02-06-2025 08:23
    Edited by John Greer 02-06-2025 08:22

    Please note that this morning our agents are reporting that this cutting and pasting images in emails issue seems to have been resolved. Thanks.



    Original Message:
    Sent: 02-05-2025 17:16
    From: John Greer
    Subject: Problems pasting images into emails since this week's new feature release was pushed (2/3 - 2/5/2025)

    Has anyone experienced an issue with cutting and pasting images into emails since this week's new feature push? When we now paste a supported image cut from another email into a new email only a thumbnail is displayed not the actual image. Thanks in advance for any problem confirmations or work arounds. 



    ------------------------------
    John Greer
    Call Center System Administrator
    Aftermarket Services
    Smiths Detection Inc.
    ------------------------------



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