Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Problems trying to Access / Playback Live Voice Interactions

    Posted 04-19-2024 07:44
      |   view attached
    No replies, thread closed.

    Hi all.

    Anyone having issues playing back / viewing live voice interactions?

    When trying access a live interaction, it looks like the attached pic.

    Raised with Case.


    #Omni-ChannelDesktop/UserInterface
    #QualityManagement
    #Reporting/Analytics
    #Routing(ACD/IVR)
    #Telephony
    #Unsure/Other

    ------------------------------
    Dan Wong
    Domestic & General Services Limited
    ------------------------------


  • 2.  RE: Problems trying to Access / Playback Live Voice Interactions

    Posted 04-29-2024 20:22
    No replies, thread closed.

    So, you shouldn't be a seeing any wavefile, but a message that the conversation is still in progress.  Are you sure this is a live view?   Also, that wavefile is very strange.  Can you make sure your recording codec is set to Opus in the Trunk Settings?



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Problems trying to Access / Playback Live Voice Interactions
    Best Answer

    Posted 05-01-2024 07:00
    No replies, thread closed.

    Hi Robert,

     

    Thanks for the response.

     

    Was linked to an incident in our region causing delays in some real time data and Interactions.

     

    Issue has since been resolved 😊

     

    Daniel

     

     




    Original Message


Related Content