Genesys Cloud - Main

Hello,

I want to know if is possible in Genesys Cloud to create a progressive campaign so that the records in the list are routed to specific agents? I want to have a single campaign and from there the calls should distributed to specific agents.

Good Day Beka.

I found the below on the community which might address your issues.

https://community.genesys.com/discussion/how-to-set-skill-based-routing-in-progressive-dialing-for-oubtound-campaign?hlmlt=VT

You can try to create a Call rule set and rule using the Pre-call category with a "Route call based on skills" action.  You can then include a specific skills as part of the contact list and assign it to these specific agents.

Not sure of any other way or if someone perhaps on the community might have a better solution for this.

Alternatively if this does not address your issues, you can also create and Idea on the Ideas portal for this.

Regards

Stephan