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  • 1.  Prompt language choices

    Posted 04-10-2019 04:32
    No replies, thread closed.
    Hello,


    how to load/play a prompt with a specific language based on the customer's ANI, and if he types 2 (DTMF)  we can switch to the same prompt but in an other language.

    Regards,
    #Implementation
    #Integrations

    ------------------------------
    Charaf Eddine Chemlal
    Dimension Data France
    ------------------------------


  • 2.  RE: Prompt language choices

    Posted 04-10-2019 08:44
    No replies, thread closed.
    Use the Set Language action to change the flow's running language.

    https://help.mypurecloud.com/articles/add-set-language-action-task/

    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------

    Original Message


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