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  • 1.  Prompt quality - WAV file

    Posted 03-17-2022 07:00
    No replies, thread closed.

    Good morning,

    When uploading new prompts to the Genesys system, the quality seems to dip and sound muffled once uploaded to Genesys.

    The quality of the recording is clear before uploading, so the issue appears to be once I upload the prompt to Genesys.

    I am uploading WAV files.

    Can anyone tell me what I'm doing wrong? The quality of these prompts are not good enough for the IVR and as I make more changes to the IVR the overall quality is going to decrease.

    Many thanks,

    Nick Squires
    nsquires@mib.org.uk


    #ArchitectureandDesign

    ------------------------------
    Nick Squires
    Motor Insurers' Bureau
    ------------------------------


  • 2.  RE: Prompt quality - WAV file

    Posted 03-17-2022 10:10
    No replies, thread closed.
    Are your recordings 8 bit mu-law?

    https://help.mypurecloud.com/articles/call-prompts/

    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Prompt quality - WAV file

    Posted 03-17-2022 12:21
    No replies, thread closed.

    This may be where the problem is occurring.

    I am using Amazon Polly Neural TTS, downloading the MP3 file, converting in an online audio converter, then uploading to Genesys.

    I have converted the audio file at the rate you suggested and have tried others, but the quality still drops once loaded into Genesys.

    Unless you can recommend a different process for this? Or different audio converter?

    I know amazon polly has an integration on Genesys, but this was the only "cost free" way of achieving this.

    Thanks for the assistance.

    Nick



    ------------------------------
    Nick Squires
    Motor Insurers' Bureau
    ------------------------------

    Original Message


  • 4.  RE: Prompt quality - WAV file

    Posted 04-04-2022 14:45
    No replies, thread closed.
    I assume you're using https://us-east-1.console.aws.amazon.com/polly/home/SynthesizeSpeech to generate the files. Have you tried changing the sample rate or file format under additional settings?

    I normally use audacity, but that's not an official recommendation.

    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------

    Original Message


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