Genesys Cloud - Main

Is there a report that lists all protected recordings/transcripts?

I've been looking at the documentation but haven't seen a way to get that information.  I guess it should be somewhere as you can get the flag both on the grid view and the Details Part of the Recording Information.

#AnalyticsAPI

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Fernando Gonzalez
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Hello Fernando,

Sorry for the delay in response, I thought I had already replied to this and spotted it still didn't have answer.

There isn't currently a way of seeing this in the UI, but there is an idea: Views: Filter on interactions with protected recording.

I would recommend voting on this and adding your use case so that it can be considered by the product managers.

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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