I checked to be sure, and we definitely do not support AudioCodes 420HD with PureCloud Voice. Polycom phones have the needed security for the setup, but there is still work to be done for AudioCodes.
Nor can you use a local edge for the phones and cloud edges for PureCloud Voice (hybrid model). Work is in progress, but not available at this time.
It would probably be best to work with a Solutions Consultant or Solutions Architect to figure out the best options (go through Sales for those resources).
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George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys
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Original Message:
Sent: 08-01-2019 01:51
From: George Ganahl
Subject: Provision PureCloud Voice on a AudioCode 420HD phone
If you read through the whole article at:
https://help.mypurecloud.com/articles/managed-phones-models-and-features-matrix/
you will notice that the 420HD is not supported for Cloud Deployment Model(CDM), which includes PureCloud Voice.
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George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys
Original Message:
Sent: 07-31-2019 17:21
From: Shalom Benzaquen
Subject: Provision PureCloud Voice on a AudioCode 420HD phone
I am new to PureCloud, i wonder if anyone can share the details how to Provision PureCloud Voice on a AudioCodes 420HD phone..The docs show only how to config a polycom not Audio codes..
Here is the URL i have been looking at now..
https://help.mypurecloud.com/articles/provisioning-phones-purecloud-voice/
Thanks
#Telephony
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Shalom Benzaquen
Anthem, Inc.
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