Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Published Schedule - user notification feature

    Posted 05-08-2020 03:32
    No replies, thread closed.
    The feature which allowed for selection of which agents are notified regarding schedule changes (All, Only those with changes, None), has it been moved please or removed?
    Currently the publish notification is going to the users.
    The only information I have found relating to this is here:
    https://help.mypurecloud.com/articles/publish-the-schedule/

    #QualityManagement

    ------------------------------
    Sara Perry
    CVT (Global) Pty Ltd
    ------------------------------


  • 2.  RE: Published Schedule - user notification feature

    Posted 05-08-2020 04:55
    No replies, thread closed.
    Apparently, it was removed.

    Now the agents are notified every time you change their activities.

    ------------------------------
    Paulo Mesquita
    Spark NZ Trading
    ------------------------------



  • 3.  RE: Published Schedule - user notification feature

    Posted 05-08-2020 11:34
    No replies, thread closed.
    Please submit an Idea n the Ideas Lab to get that back. I don't remember what it looked like before.

    @Jay Langsford do you know if that's something which existed and went away for a reason?​​

    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 4.  RE: Published Schedule - user notification feature

    Posted 05-08-2020 15:50
    No replies, thread closed.
    The options used to be:
    • Notify agents for any changes to their shifts
    • Notify agents for any shift start or end time changes
    • Do not notify

    These options were removed as part of the introduction of business units, multi-week forecasting, multi-week scheduling, and additional scheduling constraints.

    The following article has been updated to reflect the change: https://help.mypurecloud.com/articles/publish-the-schedule/

    Removal of these options was due to technical limitations of current notification system with increased scale requirements. There are plans to improve notification system, but I would second George's suggestion on submitting an idea on Ideas Lab for the 'granularity' options on schedule publish. Product Management can review that and other ideas.



    ------------------------------
    Jay Langsford
    Senior Director, Workforce Optimization Engineering
    ------------------------------



  • 5.  RE: Published Schedule - user notification feature

    Posted 05-10-2020 17:20
    No replies, thread closed.
    Hello Jay,

    Thank you, and thank you George, I have done so.

    https://purecloud.ideas.aha.io/ideas/CLWFO-I-369

    ------------------------------
    Sara Perry
    CVT (Global) Pty Ltd
    ------------------------------

    Original Message


Related Content