Genesys Cloud - Main

Dears,

since this morning we are experiencing a problem when trying to publish a flow.

Validation works fine, then when trying to publish the flow we get the "Published failed" message.

I wanted to know if I'm the only to encounter this issue or if it is generalized?

Thanks in advance for your feedback.

Kind regards,
#ArchitectureandDesign

------------------------------
Nathan Tossens

------------------------------

As you probably saw, there was a notice on https://status.mypurecloud.com/ this morning (I think after you posted your question). Issue is now resolved.



------------------------------
George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 07-12-2019 04:06
From: Nathan Tossens
Subject: Publisjed failed

Dears,

since this morning we are experiencing a problem when trying to publish a flow.

Validation works fine, then when trying to publish the flow we get the "Published failed" message.

I wanted to know if I'm the only to encounter this issue or if it is generalized?

Thanks in advance for your feedback.

Kind regards,
#ArchitectureandDesign

------------------------------
Nathan Tossens

------------------------------

Hello George,

yes I saw it but anyway thanks for taking the time to answer my question !

Have a nice day.

------------------------------
Nathan Tossens
AXA Belgium S.A.
------------------------------

Original Message:
Sent: 07-12-2019 08:45
From: George Ganahl
Subject: Publisjed failed

As you probably saw, there was a notice on https://status.mypurecloud.com/ this morning (I think after you posted your question). Issue is now resolved.

Jul 12, 2019

All Regions - Unable to publish call flows

Resolved - Corrective actions have been taken in all regions and Call Flow Publishing is now working properly. 
Jul 12, 06:24 EDT

Update - Development teams are continuing to take corrective actions. Publishing in most regions has been restored. 
Jul 12, 06:17 EDT

Identified - Developments teams have identified are implementing corrective actions. 
Jul 12, 05:58 EDT

Update - Development teams have identified the issue and are working on possible corrective actions. 
Jul 12, 05:42 EDT

Investigating - Elevated error rates have been identified that are preventing new call flows from being published. Existing call flows remain operational 
Jul 12, 04:49 EDT

------------------------------
George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys

Original Message:
Sent: 07-12-2019 04:06
From: Nathan Tossens
Subject: Publisjed failed

Dears,

since this morning we are experiencing a problem when trying to publish a flow.

Validation works fine, then when trying to publish the flow we get the "Published failed" message.

I wanted to know if I'm the only to encounter this issue or if it is generalized?

Thanks in advance for your feedback.

Kind regards,
#ArchitectureandDesign

------------------------------
Nathan Tossens

------------------------------