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  • 1.  Pull interactions list is it has matching(sting match) participant data

    Posted 12-21-2021 18:40
    No replies, thread closed.
    Dear Genesys Enthusiast, 

    I'm new to Genesys Cloud. We like to accomplish the following task. Please take a look and let me know your ideas.

    1. We like to pull all the interactions if it has the matching(sting match) a participant data. Ex:(authenticated = yes)
    2. We like to pull all the interactions that came to an Architect flow with a single required participant data - Ex:(authenticated ). The results would provide two columns such as ConversationID and The Participant data value.

    I appreciate your help and input in this matter. Thank you


    #PlatformAdministration

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    viswanathan cinnaiah
    Humana Inc.
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  • 2.  RE: Pull interactions list is it has matching(sting match) participant data

    Posted 12-21-2021 18:44
    No replies, thread closed.
    About the only way to do this currently in the UI is to export all your interactions to CSV and then do this searching/filtering within Excel.  Aside from that what you're wanting to achieve can really only be done within the API.

    Now, having said that, for #1 where you just want to pull out the authenticated users, you could do this by adding a flow outcome or wrap up code within the Architect flow and then use that to filter out which interactions you want to list.​

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    Vaun McCarthy
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    Original Message


  • 3.  RE: Pull interactions list is it has matching(sting match) participant data

    Posted 12-21-2021 19:00
    No replies, thread closed.
    Vaun,

    Thank you for your prompt help.

    Could we run a API query in Developer Tools. If you happen to have a sample query, please share.

    Thank you! Happy Holidays :) 


    ------------------------------
    viswanathan cinnaiah
    Humana Inc.
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    Original Message


  • 4.  RE: Pull interactions list is it has matching(sting match) participant data
    Best Answer

    Posted 12-22-2021 03:45
    Edited by Viswanathan Cinnaiah 12-27-2021 13:23
    No replies, thread closed.
    No, I don't sorry.  You'd need to check the forum on the developer site to look into what query format you'd need (and to confirm it can be done, I'm making an assumption here).

    You may need multiple steps - first to query getting all conversations, then to filter out those results based on what you're looking for.

    Having said all of that, take a look at this idea that's in Beta at the moment.  Quick glance tells me this may eventually do what you're needing.

    https://genesyscloud.ideas.aha.io/ideas/INB-I-340

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    Vaun McCarthy
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    Original Message


  • 5.  RE: Pull interactions list is it has matching(sting match) participant data

    Posted 12-22-2021 07:05
    No replies, thread closed.
    There are different approaches
    1. API to get data with participant data /api/v2/analytics/conversations/details/jobs
    2. To use notifications and receive data in real time.
    3. To implement data action with Architect flow.

    In Noralogix we designed RawData API so you can get all Genesys Cloud data in csv files
    https://github.com/Noralogix/repo361-genesyscloud
    https://www.youtube.com/watch?v=d2jLmqvMgj8

    ------------------------------
    Taras Buha
    taras@noralogix.com
    www.noralogix.com
    ------------------------------

    Original Message


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