Genesys Cloud - Main

Hello everyone,

I am accessing custom data from incoming chat interactions via Conversation API (/api/v2/conversations/chats/:conversationId), i am able to access information like name or purpose:

"translationMap": {
"name": "$.participants[0].name",
"purpose": "$.participants[0].purpose"
}

Result:

{
"purpose": "customer",
"name": "Alexander"
}

But the problem is when I try to access information from attributes:

"attributes": {
                "context._genesys_OS": "Windows",
                "context.email": "amartinez@interaxa.com",
                "context._genesys_browser": "Chrome",
                "context.phoneType": "Cell",
                "context._genesys_referrer": "",
                "context.nickname": "Alexander",
                "context.addressStreet": "64472 Brown Street",
                "context.phoneNumber": "1-916-892-2045 x293",
                "context._genesys_source": "web",
                "context.addressPostalCode": "50163-2735",
                "context.addressCity": "Lindgrenmouth",
                "context.genesys.legacyRoutingTargetQueueAddress": "",
                "context.firstName": "Alexander",
                "scriptId": "26d4ed4a-9a0a-49b3-b0cc-538fb548a4b6",
                "context.lastName": "Martinez",
                "context.customerId": "59606",
                "context.subject": "Prueba",
                "context._genesys_url": "http://localhost:8080/esenttia/esenttia.html",
                "context.addressState": "FL",
                "context._genesys_pageTitle": "PureCloud WebChat Demo",
                "context.customField1": "My Custom Value"
            }

If i add in translationMap context.email:

"translationMap": {
"name": "$.participants[0].name",
"purpose": "$.participants[0].purpose",
"customeremail": "$.participants[0].attributes.context.email"
}

Result:

{
"message": "Failed while processing the translation map. Could not resolve value for the key: 'customeremail' and no default value was configured. Additional details: Missing property in path $['participants'][0]['attributes']['context']",
"code": "bad.request",
"status": 400,
"messageParams": {},
"contextId": "44e74635-8ade-4bc8-afc2-1be27c86eaca",
"details": [
{
"errorCode": "ACTION.PROCESSING"
}
],
"errors": []
}

I'd really appreciate any help.

Thanks
#Integrations

------------------------------
Alexander Martinez
Interaxa Colombia S.A.
------------------------------

Yeah, Data Actions are not the best at embedded JSON objects.  Usually you have to hard code this in the Configuration tab for the response map to retrieve the entire object and then parse there.  I have found the output contracts don't really like these embedded objects and found it easier if you do two calls to the web service so you get the information at the top level.  In other words, look for the first level then query the details of that using a second data action.

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 03-19-2020 10:29
From: alexander martinez
Subject: Pure Cloud Data Action

Hello everyone,

I am accessing custom data from incoming chat interactions via Conversation API (/api/v2/conversations/chats/:conversationId), i am able to access information like name or purpose:

"translationMap": {
"name": "$.participants[0].name",
"purpose": "$.participants[0].purpose"
}

Result:

{
"purpose": "customer",
"name": "Alexander"
}

But the problem is when I try to access information from attributes:

"attributes": {
                "context._genesys_OS": "Windows",
                "context.email": "amartinez@interaxa.com",
                "context._genesys_browser": "Chrome",
                "context.phoneType": "Cell",
                "context._genesys_referrer": "",
                "context.nickname": "Alexander",
                "context.addressStreet": "64472 Brown Street",
                "context.phoneNumber": "1-916-892-2045 x293",
                "context._genesys_source": "web",
                "context.addressPostalCode": "50163-2735",
                "context.addressCity": "Lindgrenmouth",
                "context.genesys.legacyRoutingTargetQueueAddress": "",
                "context.firstName": "Alexander",
                "scriptId": "26d4ed4a-9a0a-49b3-b0cc-538fb548a4b6",
                "context.lastName": "Martinez",
                "context.customerId": "59606",
                "context.subject": "Prueba",
                "context._genesys_url": "http://localhost:8080/esenttia/esenttia.html",
                "context.addressState": "FL",
                "context._genesys_pageTitle": "PureCloud WebChat Demo",
                "context.customField1": "My Custom Value"
            }

If i add in translationMap context.email:

"translationMap": {
"name": "$.participants[0].name",
"purpose": "$.participants[0].purpose",
"customeremail": "$.participants[0].attributes.context.email"
}

Result:

{
"message": "Failed while processing the translation map. Could not resolve value for the key: 'customeremail' and no default value was configured. Additional details: Missing property in path $['participants'][0]['attributes']['context']",
"code": "bad.request",
"status": 400,
"messageParams": {},
"contextId": "44e74635-8ade-4bc8-afc2-1be27c86eaca",
"details": [
{
"errorCode": "ACTION.PROCESSING"
}
],
"errors": []
}

I'd really appreciate any help.

Thanks
#Integrations

------------------------------
Alexander Martinez
Interaxa Colombia S.A.
------------------------------

Hi Robert

Thanks for your help, i retreived the entire object.

------------------------------
Alexander Martinez
Interaxa Colombia S.A.
------------------------------

Original Message:
Sent: 03-21-2020 17:40
From: Robert Wakefield-Carl
Subject: Pure Cloud Data Action

Yeah, Data Actions are not the best at embedded JSON objects.  Usually you have to hard code this in the Configuration tab for the response map to retrieve the entire object and then parse there.  I have found the output contracts don't really like these embedded objects and found it easier if you do two calls to the web service so you get the information at the top level.  In other words, look for the first level then query the details of that using a second data action.

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 03-19-2020 10:29
From: alexander martinez
Subject: Pure Cloud Data Action

Hello everyone,

I am accessing custom data from incoming chat interactions via Conversation API (/api/v2/conversations/chats/:conversationId), i am able to access information like name or purpose:

"translationMap": {
"name": "$.participants[0].name",
"purpose": "$.participants[0].purpose"
}

Result:

{
"purpose": "customer",
"name": "Alexander"
}

But the problem is when I try to access information from attributes:

"attributes": {
                "context._genesys_OS": "Windows",
                "context.email": "amartinez@interaxa.com",
                "context._genesys_browser": "Chrome",
                "context.phoneType": "Cell",
                "context._genesys_referrer": "",
                "context.nickname": "Alexander",
                "context.addressStreet": "64472 Brown Street",
                "context.phoneNumber": "1-916-892-2045 x293",
                "context._genesys_source": "web",
                "context.addressPostalCode": "50163-2735",
                "context.addressCity": "Lindgrenmouth",
                "context.genesys.legacyRoutingTargetQueueAddress": "",
                "context.firstName": "Alexander",
                "scriptId": "26d4ed4a-9a0a-49b3-b0cc-538fb548a4b6",
                "context.lastName": "Martinez",
                "context.customerId": "59606",
                "context.subject": "Prueba",
                "context._genesys_url": "http://localhost:8080/esenttia/esenttia.html",
                "context.addressState": "FL",
                "context._genesys_pageTitle": "PureCloud WebChat Demo",
                "context.customField1": "My Custom Value"
            }

If i add in translationMap context.email:

"translationMap": {
"name": "$.participants[0].name",
"purpose": "$.participants[0].purpose",
"customeremail": "$.participants[0].attributes.context.email"
}

Result:

{
"message": "Failed while processing the translation map. Could not resolve value for the key: 'customeremail' and no default value was configured. Additional details: Missing property in path $['participants'][0]['attributes']['context']",
"code": "bad.request",
"status": 400,
"messageParams": {},
"contextId": "44e74635-8ade-4bc8-afc2-1be27c86eaca",
"details": [
{
"errorCode": "ACTION.PROCESSING"
}
],
"errors": []
}

I'd really appreciate any help.

Thanks
#Integrations

------------------------------
Alexander Martinez
Interaxa Colombia S.A.
------------------------------