Genesys Cloud - Main

Hello,

Would it be possible to extend the Timeout when executing a PureCloud Data Action from a script ? (I noticed that when calling the Data Actions from the IVR, we can change the Timeout)


Regards,
#ArchitectureandDesign
#Integrations
#Unsure/Other
#PureCloud QA Episode

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Charaf Eddine Chemlal
Dimension Data France
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Not when you are running your test, but you can in Architect when you run the data action.  There is a checkbox that allows you to override the timer.  The API times out in 10 sections, but in Architect, it can be 60 sections.

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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
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Data action executions are currently set to timeout at 20s through the Public API, and 60s through Architect/call flows.  That said, 20s is an eternity when it comes to a REST API call, and it would be greatly discouraged regularly using a web services that takes that long to return a response.  A better pattern would be to leverage an asynchronous API with a combination of data actions, where the first action requests the work and returns a reference number that can be passed to a second data action that requests the results (the second action can be retried multiple times while the Async process is trying to complete the request).

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Richard Schott
Genesys - Employees
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