PureCloud DNIS Report

View Only

Back to discussions

Expand all | Collapse all

Thread closed by the administrator, not accepting new replies.

1. PureCloud DNIS Report

Like

Bob King

Partner

Posted 04-05-2018 18:46

No replies, thread closed.

Anybody know how to run a report in PureCloud by DNIS?

------------------------------
Bob King

------------------------------
2. RE: PureCloud DNIS Report

Like
Rafal Gaworski
Posted 04-06-2018 02:29

No replies, thread closed.
You can do it by your self-application. Raw data you get by <g class="gr_ gr_139 gr-alert gr_gramm gr_inline_cards gr_disable_anim_appear Grammar only-ins doubleReplace replaceWithoutSep" id="139" data-gr-id="139">analytic</g> tool on developer site.
Make query using conversation query details (if you need <g class="gr_ gr_220 gr-alert gr_spell gr_inline_cards gr_disable_anim_appear ContextualSpelling ins-del multiReplace" id="220" data-gr-id="220">aditiona</g> <g class="gr_ gr_224 gr-alert gr_spell gr_inline_cards gr_disable_anim_appear ContextualSpelling ins-del multiReplace" id="224" data-gr-id="224">linformation</g> about this particular call)

/api/v2/analytics/conversations/details/query

and filter it by
{ "interval": "2018-04-05T22:00:00.000Z/2018-04-06T22:00:00.000Z", "order": "asc", "orderBy": "conversationStart", "paging": { "pageSize": 25, "pageNumber": 1 }, "segmentFilters": [ { "type": "or", "predicates": [ { "type": "dimension", "dimension": "dnis", "operator": "matches", "value": "tel:+4860123456" } ] } ] }

or conversation agregate (for count it only)
/api/v2/analytics/conversations/aggregates/query

{ "interval": "2018-04-05T22:00:00.000Z/2018-04-06T22:00:00.000Z", "groupBy": [ "dnis" ], "views": [] }

Developer Tools

Mypurecloud remove preview

Developer Tools

View this on Mypurecloud >

------------------------------
Rafal Gaworski
Telefonix Sp. Z o.o
------------------------------

Original Message

3. RE: PureCloud DNIS Report

Like

Bob King

Partner

Posted 04-06-2018 09:06

No replies, thread closed.

Thanks. I also found that you can do this manually. It is quite sad that PureCloud does not have a report for IVR/AA information after this much time. It would take their development only a short amount of time to add. Even the low end products in the market have this capability.

Bob King, Senior Sales Engineer
voice: 602.797.1215 | cell: 317.407.5037 | fax: 602.797.1216 | www.altivon.com

img_altivon

About Altivon
Altivon provides services and solutions that enhance contact center effectiveness, elevate the customer
experience and evolve to meet customer interaction requirements now and into the future. Founded in 1989, Altivon is headquartered in Phoenix, Arizona and has offices across the US and Canada.

This email and any attachments to it may be confidential and are intended solely for the use of the individual to whom it is addressed and for the specific intended purposes of the sender. The information in it may not be used or disclosed except for the purpose for which it has been sent. If you have reason to believe that you are not the intended recipient of this communication, you must neither take any action based upon its contents, nor copy or show it to anyone. Please contact the sender immediately and destroy all copies of the original message if you believe you have received this email in error.

Original Message

Original Message------

You can do it by your self-application. Raw data you get by <g class="gr_ gr_139 gr-alert gr_gramm gr_inline_cards gr_disable_anim_appear Grammar only-ins doubleReplace replaceWithoutSep" id="139" data-gr-id="139">analytic</g> tool on developer site.
Make query using conversation query details (if you need <g class="gr_ gr_220 gr-alert gr_spell gr_inline_cards gr_disable_anim_appear ContextualSpelling ins-del multiReplace" id="220" data-gr-id="220">aditiona</g> <g class="gr_ gr_224 gr-alert gr_spell gr_inline_cards gr_disable_anim_appear ContextualSpelling ins-del multiReplace" id="224" data-gr-id="224">linformation</g> about this particular call)

/api/v2/analytics/conversations/details/query

and filter it by

{
 "interval": "2018-04-05T22:00:00.000Z/2018-04-06T22:00:00.000Z",
 "order": "asc",
 "orderBy": "conversationStart",
 "paging": {
  "pageSize": 25,
  "pageNumber": 1
 },
 "segmentFilters": [
  {
   "type": "or",
   "predicates": [
    {
     "type": "dimension",
     "dimension": "dnis",
     "operator": "matches",
     "value": "tel:+4860123456"
    }
   ]
  }
 ]
}

or conversation agregate (for count it only)
/api/v2/analytics/conversations/aggregates/query

{
 "interval": "2018-04-05T22:00:00.000Z/2018-04-06T22:00:00.000Z",
 "groupBy": [
  "dnis"
 ],
 "views": []
}

Developer Tools

Mypurecloud

remove preview

Developer Tools

View this on Mypurecloud >

------------------------------
Rafal Gaworski
Telefonix Sp. Z o.o
------------------------------

4. RE: PureCloud DNIS Report

Like

Rebecca Owens

Genesys

Posted 06-12-2018 09:41

No replies, thread closed.

Hi Bob,

The good news is are actually working on developing the IVR reporting right now. Unfortunately it really isn't as trivial to develop as you may think! We expect to have data in API's by Q4 and then we will be releasing pre-built reporting as soon as we can after that.

Kind Regards,
Rebecca

------------------------------
Rebecca Owens
PureCloud Self-Service Product Manager
Genesys
------------------------------

Original Message

Original Message:
Sent: 04-06-2018 09:05
From: Bob King
Subject: PureCloud DNIS Report

Thanks. I also found that you can do this manually. It is quite sad that PureCloud does not have a report for IVR/AA information after this much time. It would take their development only a short amount of time to add. Even the low end products in the market have this capability.

Bob King, Senior Sales Engineer
voice: 602.797.1215 | cell: 317.407.5037 | fax: 602.797.1216 | www.altivon.com

img_altivon

About Altivon
Altivon provides services and solutions that enhance contact center effectiveness, elevate the customer
experience and evolve to meet customer interaction requirements now and into the future. Founded in 1989, Altivon is headquartered in Phoenix, Arizona and has offices across the US and Canada.

This email and any attachments to it may be confidential and are intended solely for the use of the individual to whom it is addressed and for the specific intended purposes of the sender. The information in it may not be used or disclosed except for the purpose for which it has been sent. If you have reason to believe that you are not the intended recipient of this communication, you must neither take any action based upon its contents, nor copy or show it to anyone. Please contact the sender immediately and destroy all copies of the original message if you believe you have received this email in error.

Original Message------

You can do it by your self-application. Raw data you get by <g class="gr_ gr_139 gr-alert gr_gramm gr_inline_cards gr_disable_anim_appear Grammar only-ins doubleReplace replaceWithoutSep" id="139" data-gr-id="139">analytic</g> tool on developer site.
Make query using conversation query details (if you need <g class="gr_ gr_220 gr-alert gr_spell gr_inline_cards gr_disable_anim_appear ContextualSpelling ins-del multiReplace" id="220" data-gr-id="220">aditiona</g> <g class="gr_ gr_224 gr-alert gr_spell gr_inline_cards gr_disable_anim_appear ContextualSpelling ins-del multiReplace" id="224" data-gr-id="224">linformation</g> about this particular call)

/api/v2/analytics/conversations/details/query

and filter it by

{
 "interval": "2018-04-05T22:00:00.000Z/2018-04-06T22:00:00.000Z",
 "order": "asc",
 "orderBy": "conversationStart",
 "paging": {
  "pageSize": 25,
  "pageNumber": 1
 },
 "segmentFilters": [
  {
   "type": "or",
   "predicates": [
    {
     "type": "dimension",
     "dimension": "dnis",
     "operator": "matches",
     "value": "tel:+4860123456"
    }
   ]
  }
 ]
}

or conversation agregate (for count it only)
/api/v2/analytics/conversations/aggregates/query

{
 "interval": "2018-04-05T22:00:00.000Z/2018-04-06T22:00:00.000Z",
 "groupBy": [
  "dnis"
 ],
 "views": []
}

Developer Tools

Mypurecloud

remove preview

Developer Tools

View this on Mypurecloud >

------------------------------
Rafal Gaworski
Telefonix Sp. Z o.o
------------------------------

5. RE: PureCloud DNIS Report

Like

Scott Schleisman

Advocate

Posted 04-09-2018 12:00

No replies, thread closed.

We subscribe to the PureInsights add-on to get our DNIS level reporting. They allow you to download a call detail report which contains DNIS level data. I know you can do it through the API with PureCloud but this was an easier solution for us.

------------------------------
Scott Schleisman
Bright Horizons Family Solutions LLC
------------------------------

Original Message
6. RE: PureCloud DNIS Report

Like

rj smith

Posted 04-10-2018 09:33

No replies, thread closed.

Seconded - MyPureInsights is a really good solution and value.

------------------------------
rj smith
Genesys - Employees
------------------------------

Original Message
7. RE: PureCloud DNIS Report

Like

Sanele Mpanza

Partner

Posted 06-12-2018 09:31

No replies, thread closed.

I am also having a similar issue.

My client is having a problem with
"I have attached a list of our marketing numbers linked to the DNIS numbers, we need to identify via Pure cloud how many calls were routed to these numbers. There are standard reports on Pure cloud however it does not provide details on the DNIS numbers<g class="gr_ gr_117 gr-alert gr_gramm gr_inline_cards gr_run_anim Style replaceWithoutSep" id="117" data-gr-id="117">.We</g> need a report that can show the <g class="gr_ gr_93 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar multiReplace" id="93" data-gr-id="93">amount</g> of calls for each of those numbers, we can see the numbers on the Interaction report however when exported it excludes the DNIS numbers (standard report)"

I am not sure if this is also related to not using PureInsight tool to run reports?

------------------------------
Sanele Mpanza
Anana Innovation Africa (Pty) Ltd.
------------------------------

Original Message
8. RE: PureCloud DNIS Report

Like

Jeroen Buis

Genesys

Posted 06-13-2018 03:20

No replies, thread closed.

A new dynamic view specific for calls based on DNIS is being developed right now. If you want to get an idea of what this new view will look like I encourage you to have a look at the Skill View available under 'Performance', 'Skill Performance'. The DNIS view will look very similar whereby each inbound DNIS used in your environment will be shown. For each of the DNIS used a similar set of metrics as currently available under the Skill Performance View will be exposed.

Most likely after the initial release of the DNIS view exporting capabilities will be added to the view as well similar to how the Queue Performance View has export as well (Export will be added to all the views).

Right now the target for this DNIS view is in the later part of Q3.

------------------------------
Jeroen Buis
Product Management
Genesys
------------------------------

Original Message

Genesys Cloud - Main