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  • 1.  PureCloud Edge Monitoring Services

    Posted 09-24-2018 09:28
    No replies, thread closed.
    To Monitor a PureCloud Edge - installed physically at the customer site (HW Installation), is there a way how to monitor and afterwards Report the AVAILABILITY of this Edge. 
    Thx, BR; Andres

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    Andres Gees
    SPIE ICS AG
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  • 2.  RE: PureCloud Edge Monitoring Services

    Posted 09-24-2018 10:26
    No replies, thread closed.
    found the answer ourselfs... got this from Genesys 

    For physical or virtual Edges, we offer the Metrics page within PureCloud (https://help.mypurecloud.com/articles/view-telephony-metrics/).  This is only applicable to the org that the Edges are assigned to.  For providers/partners such as yourselves, it is better for you to use the API so that you can monitor Edges across multiple orgs and send the stats into a central monitoring tool.  The API details you require can be found here: https://developer.mypurecloud.com/api/rest/v2/telephonyprovidersedge/index.html
    Thank you all, hope you can use this too.



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    Andres Gees
    SPIE ICS AG
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