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  • 1.  Purecloud Edge Server

    Posted 08-09-2019 18:20
    No replies, thread closed.
    Hey there, 

    I was wondering what would cause an unusually long boot-up time for an edge server, 

    the documentation states it should take anywhere between 5-15 min however I'm going now 40 min plus and still no cloud connectivity


    does anyone have any suggestions?
    #Unsure/Other

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    Greg Klich
    Financial Debt Recovery
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  • 2.  RE: Purecloud Edge Server

    Posted 08-12-2019 08:51
    No replies, thread closed.
    I have noticed after a software upgrade  on a Edge device.     I usually will do an additional restart on the Edge if it takes longer that 15 minutes., which usually correct the problem.  

    Todd

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    Todd Smith
    EnvisionRxOptions
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