Genesys Cloud - Main

Hello Community Members,

We have a large single global Salesforce Org and will be integrating with multiple Genesys PureCloud organizations (US-East , EMEA - Frankfurt to start with). Our Salesforce users will be in a mix of Classic UI and Lightning UI.

Would like to hear best practices and tips from other community members on similar implementations.

Thanks in Advance,
Al
#ArchitectureandDesign
#Implementation
#Integrations
#Telephony

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Al Tejwani
Salesforce Cetifications: Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant and Service Cloud Consultant
Scrum Alliance: Certified ScrumMaster

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Generally, using multiple purecloud orgs within a single Salesforce environment poses no special concerns.  The client utilizes the standard implicit grant login flow, meaning it simply authenticates on behalf of a user.  
Using different configurations for different users is supported by way of the user's membership within a call center definition; simply create additional call centers and associate users with them to provide different configurations for those users.
Where things do get a little more complicated is for features that utilize a server side login (specifically the email routing and campaign management features).  The authentication these features use is scoped to a single org.  The integration only supports a single oauth client for these two features, meaning they can only be used with a single purecloud org.

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Richard Schott
Genesys - Employees
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