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  • 1.  PureCloud incoming calls abondoned

    Posted 05-06-2019 19:50
    No replies, thread closed.
    Hello,

    We have incoming calls that are offered to agents but simply drops out. Anyone else has this issue today? Is that something I can do to check our network?

    Cheers,
    Savi
    #Routing(ACD/IVR)

    ------------------------------
    Savi Prabhu
    Water NSW
    ------------------------------


  • 2.  RE: PureCloud incoming calls abondoned

    Posted 05-06-2019 20:49
    No replies, thread closed.
    Hello,

    Update*** strangely*** working again after turning on the PureClud Data Actions to 'Active' status. Never used this before and has been in-active since 2017 for us. so when i turned it active, it works. Strangely, its been inactive all this while and we've never had a problem.

    btw, this checks the agent availability.

    Cheers,
    S

    ------------------------------
    Savi Prabhu
    Water NSW
    ------------------------------

    Original Message


  • 3.  RE: PureCloud incoming calls abondoned

    Posted 05-09-2019 16:53
    No replies, thread closed.
    Hi Savi,

    Thanks for posting this. It's interesting that we may have the same problem. We had a data action working fine until 11 am (EDT) on May 6. Somehow that data action was linked to use a "inactive" integration config. Therefore it stopped working. And the previous config was gone for unknown reason! Nobody form our organization touched that area.
    We had to make that inactive config "active" again to fix it. That config had been inactive for half a year.
    We don't know what caused the changes.

    ------------------------------
    Jun Li
    Ontario Teacher's Pension Plan
    ------------------------------

    Original Message


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