Genesys Cloud - Main

What is the price for the PureCloud Relate feature

Great question!

Here is the pricing breakdown and what functionality you get as you go up licenses:

• free w/ any license - corporate address book, includes external contacts, external organizations, notes, relationships
• Communicate - calls and transfers to external contacts, easy click to dial functionality
• PureCloud 1 - one directional sync of accounts and contacts from Salesforce to PureCloud (does not require bridge), ACD calls and transfers to external contacts, native screen pop of contact information for inbound and outbound calls (includes dialer) 
• PureCloud 2 - native screen pop of contact information for email and webchat
• PureCloud 3 - provide agents visibility to customer context data which includes all interaction history for all types of interactions as well as wrap up notes or wrap up codes for these interactions

There are also various new features and improvements we have in the works, if you'd like to talk more. Feel free to reach out.

ok so.. this Relate feature is included in the license price? .. we don't need to add any additional cost..?

If you have PureCloud 3 licenses, then there is no additional cost. This page highlights the differences between the licenses and cost: https://www.inin.com/customer-engagement/cloud-contact-center#jump

This help page highlights the permissions necessary to enable external contacts for your organization:  https://help.mypurecloud.com/articles/about-external-contacts/

Hi Lucie, 

Do you have some information about the PureCloud Relate RoadMap.

what purecloud Relate features are supported today.

Thanks

The current features, if you have PureCloud 3 license, include - corporate address book, ability to sync contacts and accounts from Salesforce, ability to make and transfer business and ACD calls to external contacts, native screen pop of contact information for all channels, ability to view interaction history for a specific contact as well as a roll up of interaction history at the organization level.

In the short term, we are looking at  adding the ability to easily send emails to external contacts as well as dashboard improvements. In Q3, we are anticipating providing customers the ability to customize their contacts and organization so that they can for example store a birthday for each contact, for easy verification when an end customer calls in. You would also be able to create different types of organizations and contacts and allowing customers to collect and store different data about each, i.e. partner vs distributor or employee vs contractor.

There are also more longer term features we are currently looking at, such as providing an easy way to see any interactions in queue for a given customer. For example, if you are on a call with a customer you would be able to see that there are 3 emails waiting in queue and you as the agent would be able to see those emails and address them appropriately.

Let me know if there is anything specific you are looking for. Glad to jump on a call as well, do a demo and answer any questions.

Lucie.. thanks Excellent... 

how can we schedulle a demo.

We are very interested to understand very well the Relate Purecloud  feature.

I'll send you a note.