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  • 1.  PureCloud Reset Password

    Posted 08-30-2019 10:19
    No replies, thread closed.
    Hi

    Me and customer are trying to reset PureCloud password through 'forgot password', but when we insert the new password and click on 'Reset Password', nothing happens.

    Regards,
    Debora
    #Security

    ------------------------------
    Debora Lopes
    Wittel Comunicacoes Ltda
    ------------------------------


  • 2.  RE: PureCloud Reset Password

    Posted 08-30-2019 10:37
    No replies, thread closed.
    Just a couple of clarification questions, if I may...

    1. Does the customer get an email with a link to reset the password?

    2. Is the organization set to use only Single Sign-On for authentication, and thus the standard user login with password won't work? I'm not sure what that looks like when you go through the Forgot Password sequence.

    ------------------------------
    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: PureCloud Reset Password

    Posted 08-30-2019 15:33
    No replies, thread closed.
    Hi George,

    1 - Yes, after click on received link, enter request informations and click on reset password, nothing happens, neither page reaload or something like that.

    2 - No, they don't use single sing-on.

    I tested reset it with my own user, and I could still login with my older password.

    ------------------------------
    Debora Lopes
    Wittel Comunicacoes Ltda
    ------------------------------

    Original Message


  • 4.  RE: PureCloud Reset Password
    Best Answer

    Posted 09-01-2019 14:39
    No replies, thread closed.
    Hi
    Check with your Organisation Admin to see what the password policy is ( Password length, Number of characters, letters, case etc) Purecloud is terrible at telling a user that the password they are entering doesnt match the Organisation policy

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    Brian Allison
    Spark NZ Trading
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    Original Message


  • 5.  RE: PureCloud Reset Password

    Posted 09-02-2019 02:12
    No replies, thread closed.
    ​What browser are you using?

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    Vaun McCarthy
    Dimension Data New Zealand Ltd.
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    Original Message


  • 6.  RE: PureCloud Reset Password

    Posted 09-03-2019 09:44
    No replies, thread closed.
    Hi,

    Customer wasn't using password policy, it worked perfectly after use match all parameters.

    Thank you all for support.

    Regards,
    Debora

    ------------------------------
    Debora Lopes
    Wittel Comunicacoes Ltda
    ------------------------------

    Original Message


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