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  • 1.  PureCloud Softphone terminates while provisioning

    Posted 02-15-2019 03:20
    No replies, thread closed.
    ​When launching PureCloud Softphone on our Windows 10 computer, the provisioning wizard starts and the then PureCloud Softphone suddenly terminates.  We try to uninstall and install but It still terminates when we start provisioning.
    #Telephony

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    Assawin Saenseng
    IT ONE Co., Ltd
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  • 2.  RE: PureCloud Softphone terminates while provisioning

    Posted 02-18-2019 03:41
    No replies, thread closed.
    Hello,

    I had this exact problem before, it was caused by the Windows username which had special character in its name.

    Regards

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    Loic Hesling
    Orange SA
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