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  • 1.  PureCloud Softphone terminates won't provision

    Posted 11-28-2018 10:25
    No replies, thread closed.
    Greetings,

    My PureCloud softphone fails to register with the following provisioning error:


    Is the error message "This softphone has not been configured" referring to the configuration of the softphone on the PC or the softphone configuration within PureCloud admin?

    I'm able to set the correct options on the PC:


    I have configured the PureCloud Softphone within the PureCloud Admin:



    I have configured DNS with an A record for PureCloudEdge
    I can ping PureCloudEdge from the same PC
    I have configured the DHCP 160 scope option with http://PureCloudEdge:8088
    The Softphone within PureCloud Admin has the Hardware ID that matches the screenshot: Bilbo.swyd.org
    Virtual Edge is functional with my WebRTC phones for inbound and outbound calls

    Thanks,


    #Telephony

    ------------------------------
    Gary Alguire
    Solutions Architect - Contact Centers
    Dimension Data NA
    ------------------------------


  • 2.  RE: PureCloud Softphone terminates won't provision
    Best Answer

    Posted 11-28-2018 14:19
    No replies, thread closed.
    That message means that the softphone is unable to get its configuration from the Edge.

    Something else to check is whether you allow phones to provision using http: or whether your setup requires https: (Provisioning section on the Phone Trunk configuration):


    Also make sure you have a UDP phone trunk set up listening on Port 8060 (the Provisioning above would be set up on that trunk). Or whatever protocol you have set up on the softphone's Line Key under Signaling.

    ------------------------------
    George Ganahl CCXP, GCA
    Principal Program Manager
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: PureCloud Softphone terminates won't provision

    Posted 11-28-2018 16:59
    No replies, thread closed.
    That was it... You Rock!!!

    Thanks,

    ------------------------------
    Gary Alguire
    Solutions Architect - Contact Centers
    Dimension Data NA
    ------------------------------

    Original Message


  • 4.  RE: PureCloud Softphone terminates won't provision

    Posted 11-28-2018 17:03
    No replies, thread closed.
    Glad to hear you got it working!

    ------------------------------
    George Ganahl CCXP, GCA
    Principal Program Manager
    Genesys
    ------------------------------

    Original Message


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