Contact center
Force Stop option for paused campaigns
Outbound administrators can now use the Force Stop option on a paused campaign to clear all outstanding interactions that prevent the campaign from turning off. When applied to a campaign, the Force Stop option marks all outstanding calls with the wrap-up code ININ-OUTBOUND-CAMPAIGN-FORCED-OFF and ignores all wrap-up rules for those calls. For more information, see Campaigns view.
#Outbound------------------------------
Cole Callahan
Genesys - Employees
Online Community Coordinator
------------------------------