Gabriel_Lisboa | 2021-05-31 14:51:03 UTC | #1
Good morning, I am trying to use PureCloudPlatformClientV2 package with Python to export call recordings in bulk. The tutorial here (https://developer.mypurecloud.com/api/tutorials/recordings-bulk-actions/index.html?language=python&step=1 15) has what should be working code. However, when you run the python code you get a 404 error response. Basically the 404 error says that the INTEGRATIONID parameter was not found. The tutorial does not explain what customer information should be placed in that attribute (INTEGRATIONID) and the customer is new to the product. You are getting this error:
HTTP response body: {"message": "Integration id not found", "code": "not.found", "status": 404 ...}
Does anyone have any idea what information should be put in the INTEGRATION_ID parameter to export mass recordings?
Gabriel_Lisboa | 2021-05-31 14:54:44 UTC | #2
@ tim.smith, do you know what must be placed in the query to export recordings in this attribute?
Jerome.Saint-Marc | 2021-06-01 12:46:36 UTC | #3
Hello,
The forum is reserved to customers and partners. Genesys employees are encouraged to use the internal chat groups for such questions.
Still, to answer your question, the Integration Id refers to the id of the AWS S3 Recording Bulk Actions Integration This tutorial relates to the AWS S3 recording bulk actions integration. Add this integration, configure it and enable it. And use the integration id in the tutorial.
You can retrieve the id of this integration via API.
Or you can also get it from Genesys Desktop - Admin UI - Integrations - Integrations. Select the AWS S3 Recording Bulk Actions Integrations. The integration id will appear in the url. Something like: https://apps.mypurecloud.ie/directory/#/admin/integrations/apps/aws-s3-recording-bulk-actions-integration/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/details/properties
Regards,
system | 2021-07-02 12:46:40 UTC | #4
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This post was migrated from the old Developer Forum.
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