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  • 1.  Pureconnect - archiving recordings

    Posted 10-30-2023 12:25
    No replies, thread closed.

    Hello ,

    we moved from pureconnect to genesys cloud few months ago. we are having difficulties archiving the recordings from pureconnect to azure storage location. 

    we created a recording policy in pureconnect and we see that archiving is happening but not as expected. we can see only 15-20% recordings are being archived. other recroings are not archiving, i checked the recoring logs but couldnt find anything. 

    anybody has any suggestion ? 

    Thanks 

    Sardar Mohammed 


    #Reporting/Analytics
    #Telephony

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    Sardar Mohammed
    Elevate Credit Service LLC
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  • 2.  RE: Pureconnect - archiving recordings

    Posted 10-30-2023 20:28
    No replies, thread closed.

    Have you tried archiving to a local location?  Does it get part that percentage?  You could be hitting some limitation on the Azure API.  Once you have a local copy, you can use a bulk API to upload that will pace it according to the API limits and allow retries.  I don't think the Archiver in PureConnect will do that.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Pureconnect - archiving recordings

    Posted 10-31-2023 12:29
    Edited by Sardar Mohammed 10-31-2023 12:30
    No replies, thread closed.

    Yes I tried archiving it to my local machine but there is no enough space.  recordings size is 14tb. 

    I created a new storage path ( azure)  and started archiving the recordings to that location. it has 100 tb space. i dont think it has any limitations. but so far i see only 600gb recordings moved. 

    i looked at the recordings logs but couldnt find anything in it. 



    ------------------------------
    Sardar Mohammed
    Elevate Credit Service LLC
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    Original Message


  • 4.  RE: Pureconnect - archiving recordings

    Posted 10-31-2023 12:49
    No replies, thread closed.

    Sounds like some API limit to me that is not being reported on.  I would suggest you move buckets of data and not the entire bathtub. 



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 5.  RE: Pureconnect - archiving recordings

    Posted 11-01-2023 04:58
    No replies, thread closed.

    I went through this process last year with 3 years of recordings, I exported to a local media server with a load of space...and the size wasn't too bad, but it took months and months and loads of reruns as it kept bombing out.  once it was done I then used a duplicate finder to clean it up

    When you build the export job make sure you get the structure as you want it 



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    Andy Jackson
    Ten Lifestyle Management Limited
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