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  • 1.  Python

    Posted 18 hours ago
    I need a Python code using the API for a queue occupancy alarm. Can someone help me?

    #PlatformAPI

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    Daniel Bernardi
    Network Designer Specialist-Cloud Applications
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  • 2.  RE: Python

    Posted 15 hours ago

    I had this lying around from awhile ago. It is incomplete, but may be of some use?

    import requests

region = "mypurecloud.com"
queue_id = "QUEUE_ID"
user_id="USER_ID"

# TODO Use Platform API SDK
url = f"https://api.{region}/api/v2/alerting/rules"
headers = {}

payload = {
    "name": "Queue Occupancy Alert",
    "type": "ConversationMetrics",
    "enabled": True,
    "notifications": [
        {
            "notificationTypes": ["Sms"],
            "users": [{"id": user_id}]
        }
    ],
    "conditions": {
        "type": "And",
        "predicates": [
            {
                "metricType": "Instance",
                "metricValueType": "Observation",
                "metric": "oWaiting",
                "comparisonOperator": "Gt",
                "value": 10,
                "entity": {
                    "entityType": "Queue",
                    "queue": {"id": queue_id}
                }
            }
        ]
    }
}

response = requests.post(url, headers=headers, json=payload)
print(response.json())


    ------------------------------
    Lucas Woodward
    Winner of Orchestrator of the Year, Developer (2025)

    LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev
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    ------------------------------

    Original Message


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