Genesys Cloud - Main

Hello everybody, Im using the code below but getting error 400. Anyone could tell me what is wrong? Thanks in advance

    ConversationsApi = PureCloudPlatformClientV2.ConversationsApi(apiclient);    body = PureCloudPlatformClientV2.ConversationActivityQuery() # ConversationActivityQuery | query    query = '{"metrics":[{"metric":"oAlerting","details":true}],"groupBy":["ani"],"filter":{"type":"","clauses":[{"type":"","predicates":[{"type":"","dimension":"","operator":"","value":""}]}],"predicates":[{"type":"","dimension":"","operator":"","value":""}]},"order":""}'    body = json.loads(query)     api_response = ConversationsApi.post_analytics_conversations_activity_query(body)

 Response:

Exception when calling ConversationsApi->post_analytics_conversations_activity_query: (400)Reason: Bad RequestHTTP response headers: HTTPHeaderDict({'Content-Type': 'application/json', 'Content-Length': '211', 'Connection': 'keep-alive', 'Date': 'Mon, 26 Jun 2023 16:32:37 GMT', 'ININ-Correlation-Id': '835a5fe5-9c7f-4fbf-a621-9ad3205d0f6c', 'Strict-Transport-Security': 'max-age=600; includeSubDomains', 'Cache-Control': 'no-cache, no-store, must-revalidate', 'X-Cache': 'Error from cloudfront', 'Via': '1.1 81639b0c2d006d816b1bf7f223de98fe.cloudfront.net (CloudFront)', 'X-Amz-Cf-Pop': 'ATL56-C4', 'X-Amz-Cf-Id': 'QBubMJu4GJlRiyecbEm8-78PlZE_-jlrVYLOLEbRUBQccvWu0MxiWg=='})HTTP response body: {"message":"Value [] is not valid for field type [QueryFilterType]. Allowable values are: and, or","code":"invalid.value","status":400,"contextId":"835a5fe5-9c7f-4fbf-a621-9ad3205d0f6c","details":[],"errors":[]}

OK, so first-up, I recommend posting over in the Developer forums for queries like this as there are a lot of experienced folks over there.

That being said, it looks to me from the error that the filter is incorrectly formatted (information is essentially missing). Looking at the query, it would appear that you are not using a filter at all, so I would try removing it from the json. Try

query='{"metrics":[{"metric":"oAlerting","details":true}],"groupBy":["ani"],"order":""}'

Hello everybody, Im using the code below but getting error 400. Anyone could tell me what is wrong? Thanks in advance

    ConversationsApi = PureCloudPlatformClientV2.ConversationsApi(apiclient);    body = PureCloudPlatformClientV2.ConversationActivityQuery() # ConversationActivityQuery | query    query = '{"metrics":[{"metric":"oAlerting","details":true}],"groupBy":["ani"],"filter":{"type":"","clauses":[{"type":"","predicates":[{"type":"","dimension":"","operator":"","value":""}]}],"predicates":[{"type":"","dimension":"","operator":"","value":""}]},"order":""}'    body = json.loads(query)     api_response = ConversationsApi.post_analytics_conversations_activity_query(body)

 Response:

Exception when calling ConversationsApi->post_analytics_conversations_activity_query: (400)Reason: Bad RequestHTTP response headers: HTTPHeaderDict({'Content-Type': 'application/json', 'Content-Length': '211', 'Connection': 'keep-alive', 'Date': 'Mon, 26 Jun 2023 16:32:37 GMT', 'ININ-Correlation-Id': '835a5fe5-9c7f-4fbf-a621-9ad3205d0f6c', 'Strict-Transport-Security': 'max-age=600; includeSubDomains', 'Cache-Control': 'no-cache, no-store, must-revalidate', 'X-Cache': 'Error from cloudfront', 'Via': '1.1 81639b0c2d006d816b1bf7f223de98fe.cloudfront.net (CloudFront)', 'X-Amz-Cf-Pop': 'ATL56-C4', 'X-Amz-Cf-Id': 'QBubMJu4GJlRiyecbEm8-78PlZE_-jlrVYLOLEbRUBQccvWu0MxiWg=='})HTTP response body: {"message":"Value [] is not valid for field type [QueryFilterType]. Allowable values are: and, or","code":"invalid.value","status":400,"contextId":"835a5fe5-9c7f-4fbf-a621-9ad3205d0f6c","details":[],"errors":[]}

Thank you very much. BTW, do you know if there is an way to return users statuses, meaning how many users were on/off queue during particular day using this API? I wasnt able to find it

OK, so first-up, I recommend posting over in the Developer forums for queries like this as there are a lot of experienced folks over there.

That being said, it looks to me from the error that the filter is incorrectly formatted (information is essentially missing). Looking at the query, it would appear that you are not using a filter at all, so I would try removing it from the json. Try

query='{"metrics":[{"metric":"oAlerting","details":true}],"groupBy":["ani"],"order":""}'

Hello everybody, Im using the code below but getting error 400. Anyone could tell me what is wrong? Thanks in advance

    ConversationsApi = PureCloudPlatformClientV2.ConversationsApi(apiclient);    body = PureCloudPlatformClientV2.ConversationActivityQuery() # ConversationActivityQuery | query    query = '{"metrics":[{"metric":"oAlerting","details":true}],"groupBy":["ani"],"filter":{"type":"","clauses":[{"type":"","predicates":[{"type":"","dimension":"","operator":"","value":""}]}],"predicates":[{"type":"","dimension":"","operator":"","value":""}]},"order":""}'    body = json.loads(query)     api_response = ConversationsApi.post_analytics_conversations_activity_query(body)

 Response:

Exception when calling ConversationsApi->post_analytics_conversations_activity_query: (400)Reason: Bad RequestHTTP response headers: HTTPHeaderDict({'Content-Type': 'application/json', 'Content-Length': '211', 'Connection': 'keep-alive', 'Date': 'Mon, 26 Jun 2023 16:32:37 GMT', 'ININ-Correlation-Id': '835a5fe5-9c7f-4fbf-a621-9ad3205d0f6c', 'Strict-Transport-Security': 'max-age=600; includeSubDomains', 'Cache-Control': 'no-cache, no-store, must-revalidate', 'X-Cache': 'Error from cloudfront', 'Via': '1.1 81639b0c2d006d816b1bf7f223de98fe.cloudfront.net (CloudFront)', 'X-Amz-Cf-Pop': 'ATL56-C4', 'X-Amz-Cf-Id': 'QBubMJu4GJlRiyecbEm8-78PlZE_-jlrVYLOLEbRUBQccvWu0MxiWg=='})HTTP response body: {"message":"Value [] is not valid for field type [QueryFilterType]. Allowable values are: and, or","code":"invalid.value","status":400,"contextId":"835a5fe5-9c7f-4fbf-a621-9ad3205d0f6c","details":[],"errors":[]}