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Which one we should use ?

#Uncategorized

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AJAY KUMAR
XXX
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Hi Ajay,

Both are good choices for Genesys Cloud API work, and both have SDK support.

I haven't used Python inside Genesys yet, but I recently used Node.js for a CRM integration, where it worked well as lightweight middleware for API calls, authentication, and payload transformation.

My view would be:

• Node.js: good for Genesys Cloud Functions, middleware, webhooks, and real-time integrations
• Python: good for reporting, analytics, exports, and bulk automation scripts

So I'd choose based on the use case and what your team can support long term.

Hope this helps, following the thread as well to see what others suggest.

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Phaneendra
Technical Solutions Consultant
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I use Python a lot for Genesys Cloud API calls, especially for reports, data extraction, operational analysis, and automation scripts.

In my case, I do not usually recommend starting with the SDK by default for these scenarios. Back in 2024, I was evaluating whether the best approach would be to use the official SDK or build my own lightweight API wrapper/class.

During some tests and executions, I noticed an initial delay of around 10 seconds when running scripts with the SDK. After moving to my own internal library, focused only on the endpoints and authentication patterns I actually needed, the performance improvement was significant.

For me, the main benefits of a custom Python library were faster startup, simpler code, more control over retries and errors, easier logging, and better alignment with the way I build reports and automations.

That said, I still see value in the SDK for teams that prefer generated models, standardized methods, and broader API coverage. But for high-volume reports, batch processing, and controlled automation jobs, I personally prefer a lean Python wrapper around the Genesys Cloud Platform API.

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Matheus Mendonca
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Hi @AJAY KUMAR,

Instead of think if "Python" or "Node JS", you should focus in what you want accomplish. Genesys has SDK in python, Javascript and other lenguages. In our case, if we face build a backend solution we usually select python, but if we need to build integrations oriented with webform or web crm or web like Javacript suits better, and if some sort of integration with a local/desktop app C# or python.

Regards,

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Saugort Dario Garcia
Arquitecto de soluciones
e-Contact
https://www.e-contact.cl/
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