Nick_Argeson | 2023-02-09 14:29:07 UTC | #1
Hello all,
I am liking the newest update to QA and have some questions regarding Evaluation Assistance. I would like to set a policy to pull all calls from a specific queue and assign an evaluation to them that uses evaluation assistance. We have some black and white things that need to be mentioned on every call. Using the assistance, we could automate these evaluations and it would not require any user intervention.
My questions are, is there a way to automatically submit these evalutions using some apis without manually going into each one and also, is there a way to default that they are NEVER released to the agents?
tim.smith | 2023-02-21 20:46:58 UTC | #2
This forum is specific to customizations and API usage. For general product usage/configuration questions, the Genesys Community Forum is a better venue.
system | 2023-03-24 20:47:54 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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