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  • 1.  Q&A - Salesforce/Chat/Einstein

    Posted 03-22-2022 14:26
    No replies, thread closed.
    Hi @Richard Schott and @Matt Lawson

    I rewatched a Q&A from a couple of years ago where Richard walked through the SF integration.  In it he mentioned potentially doing another Q&A at some point showing the integration of Genesys Cloud Chat to SF but leveraging Einstein and SF Knowledge.  Was that followup Q&A ever done?​​
    #Ask Me Anything (AMA)
    #DigitalChannels
    #Integrations

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    Vaun McCarthy
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  • 2.  RE: Q&A - Salesforce/Chat/Einstein

    Posted 03-22-2022 18:47
    No replies, thread closed.
    With Salesforce and Microsoft pushing their own contact center solutions, the standard CTI interface is very hard to sell and does not demo well.  We have had much better luck with our OneView product (shameless plug), so if you are selling against Salesforce or Five9 etc, be sure to show OneView as it shows even better than Salesforce Omnichannel

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Q&A - Salesforce/Chat/Einstein

    Posted 03-24-2022 10:18
    No replies, thread closed.
    Hey Vaun, love this suggestion. Richard and I are in talks about getting the gang back together. Just need to time some things out. Won't be the next episode, but hopefully soon.



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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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  • 4.  RE: Q&A - Salesforce/Chat/Einstein

    Posted 04-04-2022 16:33
    No replies, thread closed.
    Hey Vaun,

    I was able to find someone that could talk about Genesys Cloud Chat to SalesForce leveraging Einstein and SF Knowledge and we talked about it on the latest episode of the Q&A Show. Hope you enjoy! The segment starts at 23:55.

    Cheers!

    Matt

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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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    Original Message


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