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  • 1.  Q&A Show - What Questions Did Your Start 2024 With?

    GENESYS
    Posted 01-03-2024 15:13
    No replies, thread closed.

    What's going on, community?

    The Genesys Cloud Q&A show will be coming back in a matter of weeks with new topics, new guests, and maybe even some new graphics. Who knows??

    We want to know - What Genesys Cloud questions did your start your new year with? 

    • Is there a bot you are trying to build?
    • Some data you are trying to mine?
    • Architecture you are trying to architect?

    The Q&A Show may be here to help! Drop us a question below or email us QAshow@genesys.com.

    Cheers,

    Matt


    #ConnectwithaCustomer(NEW)
    #Unsure/Other

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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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  • 2.  RE: Q&A Show - What Questions Did Your Start 2024 With?

    Posted 01-04-2024 02:11
    No replies, thread closed.

    Hey Matt.  Looking for some assistance on reporting:

    1. Survey reporting summaries for NPS results.  i.e. how can you get the average score of multiple completed surveys as we are getting the average score on the CSAT question but not the NPS question on the same survey.  It also doesnt appear to be able to allocate any points when building.
    2. Pulling out of the QA data - which questions have the highest level of failure on by group of agents.


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    Nicole Hoffmann
    I-Med Radiology Network Limited
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    Original Message


  • 3.  RE: Q&A Show - What Questions Did Your Start 2024 With?

    Posted 01-04-2024 04:52
    No replies, thread closed.

    Hi Matt

    A big one for me is: 

    How to report on digital with the current metrics. 

    I have already raised an idea https://genesyscloud.ideas.aha.io/ideas/DARAR-I-1455 which is still yet to go on the roadmap so I would like to know how we are supposed to measure digital currently?



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    Karl Beal
    Severn Trent Water
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    Original Message


  • 4.  RE: Q&A Show - What Questions Did Your Start 2024 With?

    GENESYS
    Posted 01-08-2024 10:00
    No replies, thread closed.

    Thank you @Nicole Hoffmann and @Karl Beal! Looks like analytics is going to be a hot topic. I will work on putting something together. Cheers!



    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------

    Original Message


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